What’s Your Experience With Customer Service?

Tell us about what you’ve seen or heard as you shop, travel, dine out or work with customers in the second holiday season of navigating pandemic-altered plans.,

Tell us about what you’ve seen or heard as you shop, travel, dine out or work with customers in the second holiday season of navigating pandemic-altered plans.

Airplane travel. Mailing a package. Renting a car. Waiting for a Covid test. Talking to the cable company. In the second winter of this pandemic-altered world, all of it seems harder than ever. Workers and customers alike are growing increasingly weary and impatient.

The New York Times is working on an article about customer service during the pandemic: the challenges, the bursts of rage, the confusion — and the moments of connection and humanity. What is going on? We want to hear it all.

Please share your experiences using the form below. A reporter or editor might contact you to hear more. We will not publish your name or comments without contacting you first.

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